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RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways

The RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways (RBI/DPSS/2019-20/174) establish a comprehensive framework to streamline and secure digital payment operations in India. These guidelines ensure transparency, operational stability, strong risk management, and enhanced consumer protection for entities functioning as Payment Aggregators (PAs) and Payment Gateways (PGs).

Cybertech Infosolution helps organizations navigate these regulations by ensuring operational compliance, strengthening digital payment infrastructures, and mitigating risks through structured audits, documentation support, and technological optimization. Our expertise empowers businesses to meet RBI’s regulatory expectations while building secure and trustworthy payment ecosystems.

What are RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways (RBI/DPSS/2019-20/174)?

The RBI guidelines establish a regulated structure for Payment Aggregators and Payment Gateways to ensure secure, transparent, and reliable digital payment processing. These directives define operational norms, licensing requirements, data protection measures, dispute handling standards, and security expectations. Their primary goal is to safeguard customer information, reinforce cybersecurity, minimize fraud, and promote innovation while maintaining a secure payment environment. Compliance ensures that PA/PG entities operate responsibly within India’s rapidly evolving digital payment landscape.

Benefits of RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways (RBI/DPSS/2019-20/174)

Enhanced Consumer Protection

Ensures transparent transactions, secure payment flows, and structured grievance redressal mechanisms to protect customer interests.

Operational Resilience

Strengthens PA/PG operations through clear standards around risk management, settlement timelines, IT controls, and security practices.

Promotion of Innovation

Encourages innovation in payment solutions within a regulated, secure, and compliant ecosystem.

Regulatory Compliance

Meeting RBI’s framework minimizes legal risks and demonstrates adherence to national payment security standards.

Trust in the Digital Payment Ecosystem

A regulated and compliant PA/PG system increases user confidence and boosts adoption of digital payments.

Deliverables of Our Regulation of Payment Aggregators and Payment Gateways (RBI/DPSS/2019-20/174) Approach

RBI Authorization Assistance for Payment Aggregators (PAs) and Payment Gateways (PGs)

Cybertech Infosolution provides complete support in securing RBI authorization, including application guidance, documentation preparation, and compliance alignment as per the Payment and Settlement Systems Act (PSSA).

Comprehensive Compliance Assessment and Gap Analysis

We evaluate your current PA/PG operations against RBI standards, identifying compliance gaps in areas such as security protocols, data handling, settlement norms, and licensing requirements.

Data Security and Encryption Implementation

Cybertech Infosolution ensures full adherence to RBI’s data protection rules, including secure transaction processing, tokenization, encryption, and non-storage of customer card details.

Separation of PA and Marketplace Operations

For entities offering both marketplace and aggregator functions, we help establish structural and operational separation to comply with RBI norms.

Technology and Infrastructure Optimization

We optimize your PG/PA infrastructure by implementing secure processing mechanisms, ensuring data integrity, and configuring fraud detection and monitoring systems.

Ongoing Monitoring and Compliance Audits

Cybertech Infosolution provides periodic audits, regulatory updates, and continuous compliance monitoring to ensure your systems remain aligned with RBI’s evolving PAPG standards.

Frequently Asked Questions

The RBI guidelines aim to regulate the operations of Payment Aggregators (PAs) and Payment Gateways (PGs) to ensure transparency, consumer protection, and secure payment processes. These guidelines cover licensing, governance, technology standards, and compliance requirements for entities involved in digital payments, with a focus on data protection and privacy.

According to the RBI guidelines, all Payment Aggregators (PAs) must obtain authorization under the Payment and Settlement Systems Act (PSSA) to operate legally. This ensures that the PA follows the regulatory standards set for security, financial integrity, and consumer protection.

Cyber Tech Info Solution Infotech assists businesses by offering consultation and implementation services to ensure full compliance with RBI’s PAPG guidelines. We help with obtaining necessary authorizations, implementing security standards, and integrating technology recommendations as per RBI’s regulations.

Non-bank Payment Aggregators (PAs) must apply for authorization by the RBI, separate their PA operations from e-commerce functions, and ensure the non-storage of customer card data. Compliance with these standards is crucial to avoiding penalties and ensuring secure operations.

The RBI’s latest guidelines introduce tighter controls on payment data security, require PAs to be licensed, and impose stricter governance standards. It also mandates the non-storage of sensitive customer data, and in some cases, the separation of PA operations from other business units.

The deadline for non-bank PAs to comply with the storage and data security requirements was extended to December 31, 2021. However, businesses must review and implement these guidelines promptly to avoid disruptions in their operations

Cyber Tech Info Solution provides robust security assessments, including vulnerability testing and compliance checks, to ensure that payment systems align with RBI’s stringent data security requirements. Our experts help businesses maintain secure payment processing systems that meet RBI’s security standards.

Yes, Cyber Tech Info Solution offers end-to-end support for Payment Aggregators seeking RBI authorization. This includes preparing the necessary documentation, ensuring compliance with RBI’s operational and security guidelines, and managing the entire authorization process to ensure a smooth approval.